Help Center & FAQs

Orders & Shipping

How long does shipping take?

Most Luwello orders are processed within 1–2 business days and typically arrive within 3–7 business days within the United States. Shipping times may vary slightly depending on your location and demand for our dog gear.

Do you offer free shipping?

Yes, Luwello offers free shipping on qualifying orders of $100 within the U.S.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, contact us as soon as possible. We process orders quickly, but we’ll do our best to update your order before it ships.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email so you can follow your delivery in real time.

Returns & Warranty

What is your return policy?

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. See our full refund policy for more information.

Do you offer a product warranty?

Absolutely! Luwello stands behind the durability of its products. If you experience an issue with your dog leash, harness, or settle mat, contact us and we’ll help make it right.

What if my dog chews through the product?

We understand that dogs can be tough on gear. If your dog chews through a Luwello product, reach out to our team—we offer support and replacement options to help keep you and your dog covered.

How do exchanges work?

The quickest way to get the item you want is to return your current order and, once the return is approved, place a new order for the replacement item. Reach out to us at hello@luwello.com to get started.

Products & Durability

Where are Luwello products made?

All Luwello dog gear is designed and manufactured in the United States, with a focus on quality, durability, and long-lasting performance.

What materials are used in Luwello dog gear?

Luwello products are made with durable materials like heavy-duty webbing, reinforced stitching, and high-quality hardware. Many items, including our dog settle mats, incorporate recycled materials with Ripstop technology for added sustainability.

Are Luwello products eco-friendly?

Yes, Luwello is committed to sustainability. Many of our products use eco-friendly materials, including fabrics made from recycled plastic bottles, helping reduce environmental impact.

Are your products safe for dogs with sensitive skin?

Yes, our products are non-toxic and without fragrance. If a harness or collar is irritating your dog's skin, please reach out to us and we can help ensure proper fit and sizing for your dog.

How do I find the right size for my dog?

We made it easy to find the right size for your furry friend. See our sizing and measuring guide for the best fit. If in doubt, reach out to hello@luwello.com for further assistance.

Brand / Mission

Why does Luwello donate to canine cancer research?

Luwello was founded with a mission to give back. We donate to canine cancer research to help fund advancements in treatment and support dogs affected by serious conditions like hemangiosarcoma.

How much of each purchase goes toward canine cancer research?

Luwello donates 10% of every purchase to canine cancer research, helping contribute to life-saving studies and improved outcomes for dogs.

What makes Luwello different from other dog gear brands?

Luwello stands out by combining durable, thoughtfully designed dog gear with a purpose-driven mission. Our products are manufactured in the USA, incorporate eco-friendly materials, and support canine cancer research with every purchase.

Care & Maintenance

How do I clean Luwello dog gear?

Most Luwello dog gear can be hand-washed with mild detergent or wiped with a microfiber cloth, then air-dried. This helps maintain the durability and performance of your leash, harness, or settle mat.

Are your products machine washable?

Some products, like certain dog settle mats, may be machine washable depending on the material. Always check the specific care instructions for your item to ensure the best results.

How long should dog gear typically last?

High-quality dog gear, like Luwello leashes, harnesses, and settle mats, is designed to last through regular use. With proper care, most products will hold up well over time, even with active dogs.

Let customers speak for us

from 60 reviews

Puppy Approved!

Love this mat! The materials are high quality and well constructed, and the colors are adorable. The customer service is outstanding as well!

E.T.

Portable Dog Settle Mat

02/24/2026

Luwello settle mat

I wanted to have a mat for my dogs to go to when they need to settle down or for when we are at restaurants where we sit outdoors. I didn’t want them sitting on the concrete cold, dirty floors. These mates have worked out perfectly for us

E.

Portable Dog Settle Mat

01/24/2026

Great color and appears to be able to withstand a Labrador.

P.B.

Portable Dog Settle Mat

12/10/2025

Ready to teach my puppy “place”

Pretty settle mat for my new puppy Ziggy

W.

Portable Dog Settle Mat

11/20/2025

Great

It doesn’t get dirty easily, which makes it easy to maintain.

N.Y.

Portable Dog Settle Mat

10/29/2025

Loving our new settle mat!

We are loving our new portable mat. It's super easy to clean and the colors are so vibrant. I love how easy it is to travel with as well! It's been so helpful with teaching our crazy field golden retriever how to settle :)

E.

Portable Dog Settle Mat

10/22/2025

Love the idea of this...

Going to France for a month with my puppy; and I will love having this pad for him to relax on instead of just sleeping under the chair or table while we are dining out!!

B.

Portable Dog Settle Mat

10/16/2025

Arrived super fast, made of high quality material, and there was even a personalized thank you note inside!

B.S.

Portable Dog Settle Mat

10/02/2025

LOVE IT!

This leash is perfect for our needs! Beautiful colors. Great design. High quality product.

4.

Classic Dog Leash 1''

09/25/2025

Jax loves his mat!

B.w.

Portable Dog Settle Mat

09/24/2025

Portable Dog mat

This is Kai. He loves the mat! Took to it immediately.
The material is great. It will be so much easier to clean than what we’ve been using

L.L.

Portable Dog Settle Mat

09/15/2025

Great mat

Love this mat. I had bought a different brand but this one is much better. Perfect size, rolls up so it’s very convenient to carry. Great color.

N.G.

Portable Dog Settle Mat

09/14/2025

Settle Mat is just what we needed!

I have the settle mat in large and the teal color. I have a 36 lb 10 month old Siberian husky. I try to take her wherever I go, and I’ve realized very quickly that I needed a barrier for when we are at an outdoor patio or outdoor event. I’ve also noticed other dogs using fleece blankets, but considering that we live in Southern California and her breed, we needed to opt for something that is not hot and bulky that met her needs. The Luwello Settle Mat is lightweight and easy to transport and clean. I really appreciate that I can take the mat with me and my dog has a safe place to relax. Highly recommend this product to keep in your car or to quickly grab when you plan on taking your fur baby with you!

M.S.

Portable Dog Settle Mat

09/12/2025